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Frequently Asked Questions

For any question you have, you will find an answer here

General Questions

Q: Do you deliver every image you shoot?

A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions, and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end.

In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise in processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best ones.

Q: Does your studio provide videography services?

A: Yes. To see examples of our videography services, click here

Q: Have you shot at my venue before?

A: We have shot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of the wedding and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

B: When there is allocation for an engagement shoot or a rehearsal day, we take that time to scout the venue. This is when the venue is within our location and not for a destination wedding.

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

While Thejcreative Studio is based out of Nairobi, Kenya, we serve clients all around the region. Our destination wedding photography packages include the cost of travel and reasonable accommodations (check out our destination wedding  FAQs here). Because of our frequent trips to Tanzania, Uganda, Rwanda, and South Africa, lower rates may apply depending on the specific circumstances. Contact us by clicking here.

Q: Which photographer will be shooting my wedding?

Typically, the photographer you meet with will be the photographer for your engagement session and wedding. You may request to meet with a specific photographer; otherwise, we’ll make the decision based on personality, availability, language abilities, and your referral. For example, if Sharon shot the wedding of your friend who referred you to us, he would likely be the one meeting with you.

Q: Do you provide partial day coverage?

We typically do not provide partial day coverage on weekends. On weekends, we only accept clients who require at least 8 hours of coverage or have a budget of KES 80,000 and above.

Q: Does your studio do headshots, individual portraits, family portraits, newborn shoots, commercial photography, or other types of photography?

A: Yes, we have experience in many fields of photography. We call them Lifestyle shoots. You can them out by Clicking Here

Style & Quality Questions

Q: What is your philosophy regarding photography?

A: Please click here for details on our wedding photography philosophy.

Q: What is your photography style?

TheJcreative Studio team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while being influenced by fine art and fashion photography. See all our unique styles HERE

We love using creative lighting, unique perspectives, angles, compositions, and artistic post-production refining to bring out our client’s personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. To see examples of our quality and style, please visit our Portfolio

Q: Can I see a full event from start to finish?

Of course, you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.

Q: My venue is very dark. How does your studio handle these situations and can I see samples?

We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on cameras with superb low-light performance and lenses with low apertures (check out our Toolkit here).

Q: Is there a style or quality difference among the photographers?

No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent.

However, we do tailor our shooting style and techniques to our client’s requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.

Wedding Day Questions

Q: How many hours do you suggest we set aside for wedding day photos?

A: Take a look at our Ideal Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.

Q: I have downtime between events on my wedding day. Will I be charged for that downtime?

For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.

Q: What happens if we go over the contracted amount of time?

We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.

Q: Why do we need to charge for additional coverage?

We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.

Capturing Love: Behind the Scenes of a Kenyan Wedding Photoshoot

Engagement Session Questions

Q: When can we expect to see our photos from our engagement session?

Post-production for engagement sessions is completed within 7 days after the date of the shoot.

Q: When should we do our engagement session?

We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 2-3 weeks prior to the wedding date due to the time necessary to post-produce each image and complete your product order(s). See the engagement session post-production delivery time and engagement session product delivery time FAQ’s for more details.

Q: Can we schedule our engagement session for the weekend?

Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.

Q: How many images do you typically deliver from an engagement session? From a wedding?

We typically deliver anywhere from 100-120 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: When and where can we view our engagement pictures?

Your engagement session images will be completed no more than 7 days after the date of the shoot. the images will be delivered digitally through an online gallery that you can download and share with friends and family.

Post Production Questions

Q: Do you touch up all the images in our image download?

Yes, we do. Every image we deliver is post-produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black-and-white processing, clarity adjustments, tone mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones, or other common photography flaws.

Q: What do you mean by “touching up” the photos?

“Touching up” in our studio is the same as our signature (standard) post-production. See the question below for clarification.

Q: What is the difference between advanced and custom; and why are there additional costs for a custom retouch?

Advanced post-production includes touch-ups such as the removal of blemishes, the removal of bags under the eyes, the removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene, and other custom work.

We charge hourly for the custom post-production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post-production.

Q: Do you shoot in JPEG, Small Raw, or Large Raw?

A: We shoot most of our images in Small Raw with certain situations where we move to Large Raw.

Prints & Albums Questions

Q: How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 3 weeks after the product order is submitted.

Q: How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 3 weeks after we place the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

Q: How many images do we get in our wedding day album?

Our signature TheJcreative photobook contains up to 100 images. If you’d like to add more images, you are welcome to do so for a small fee per additional image. See the rates HERE

Q: Can I add more images to my album?

Extra images beyond what is included in your package can be added for an additional cost. Refer to our album rate card for more information!

Q: Do you guys provide framing services as well?

We do provide wall art and framing services for pieces in different Sizes. All these are available in our catalog. Find it HERE

Legal & Download Questions

Q: What rights do I have to the digital prints?

You have the right to reprint images whenever you want and also post on social media. However, you may not sell your images for profit or publish your images commercially without the written consent of TheJcreative Studio (Artlink Agency Limited)

Q: Do you provide the RAW files from my engagement session and/or wedding day?

Each of our packages comes with a full-resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPGs for an additional fee and restrictions.

Q: How many images do you deliver on the image download?

For a 3-hour engagement session, we typically deliver 50-70 images, and for a wedding, we typically deliver 60-80 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: Do you provide the digital negatives after the shoot?

Yes, we do. All of our packages come with a full-resolution image download.

Q: What if I lose my images?

A: There is a KES 5000 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

Meeting Policy Questions

Q: We live out of town. Is it possible for our family/friends to meet with you instead?

We’d love to meet your relatives, answer their questions, and review our work with them. If possible, we’d like to at least have an online meeting with you to get to know you better.

Q: We’re very busy and won’t be able to meet. Are there any other options?

We would love to meet with you prior to our engagement shoot or wedding; However, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request.

For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls, and online appointments can be arranged.

Q: Do you travel to meet clients?

A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager at +254 112 888 228

Q: How do I set up an appointment to meet you in person and see some of your work

We have made the process really seamless. You can book an appointment on our website. after the appointment, you will receive a call from our service team and book you for a physical meeting or an online meeting. To see how it works or to actually book, CLICK HERE

Payment & Tax Questions

Q: How do I reserve you for my date?

All dates are reserved once we receive your signed contract and a 20% deposit.

Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?

Standard rates apply for overtime. Overtime is billed at the rate of KES 3000/hour per Lead Photographer/ filmmaker and KES 1000/hour per Associate Photographer/Filmmaker. However, we give an allowance of 1.5 hours after the end time.

Q: If we cancel the wedding, will we receive our retainer fee back?

A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date. The 20% retainer fee is non-refundable

Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?

Generally no, but this is taken on a case-by-case basis. This is because the future date may be booked for another wedding and we may not be able to service you. However, the reason for canceling and our availability are taken into account. Also, if rates change from your original date to your new date, the new rates will apply.

Q: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?

All travel expenses are based on the distance between your event location(s).  All destinations beyond 90km round-trip will be negotiated and handled on a case-by-case basis.

Q: Why do you charge travel fees?

The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent on travel. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.

Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: There is a KES 5000 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year-round here in Kenya and East Africa. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.